Terms & Conditions

Terms and Conditions

Welcome to our online grocery store! These terms and conditions ("Agreement") apply to the use of our website, mobile application, and other online services ("Services") provided by us.

Acceptance of Agreement By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you should not use our Services.
Ordering Orders can be placed through our website or mobile application. All orders are subject to availability and acceptance by us. We reserve the right to cancel or refuse any order for any reason. If we cancel an order, we will notify you and refund any payment made.
Payment Payment for orders can be made using credit or debit cards, digital wallets, or other payment methods accepted by us. You agree to pay all charges and fees associated with your order, including applicable taxes and delivery fees.
Delivery We offer delivery services to certain areas. Delivery times may vary based on order volume and other factors. We will make every effort to deliver your order on time, but we are not responsible for delays caused by circumstances beyond our control. You are responsible for providing accurate delivery information and ensuring that someone is available to receive the delivery.
Returns and Refunds We take pride in the quality of our products, but if you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will evaluate the issue and determine if a return or refund is warranted. Returns and refunds are subject to our policies and may be limited in certain circumstances.
Limitation of Liability To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services or the purchase of products through our Services.
Intellectual Property All content, trademarks, logos, and other intellectual property on our Services are the property of their respective owners. You are not permitted to use any of this intellectual property without the express permission of the owner.
Governing Law This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which we are based. Any disputes arising out of this Agreement shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.
Changes to Agreement We reserve the right to change this Agreement at any time. Changes will be effective immediately upon posting on our Services. Your continued use of our Services after the posting of changes constitutes your acceptance of the new terms and conditions.
All web page translations are from online automatic translation. All terms and conditions are based on the English version.
Contact Us If you have any questions or concerns about this Agreement or our Services.

Privacy & Safety

We respect your privacy and are committed to protecting your personal information. This privacy policy ("Policy") describes how we collect, use, and disclose your personal information in connection with our online grocery store ("Services").

Information We Collect We may collect personal information such as your name, email address, phone number, delivery address, and payment information. We may also collect information about your use of our Services, such as your IP address, browser type, and device type.
Use of Information We use your personal information to provide and improve our Services, to communicate with you about your orders and account, and to comply with legal obligations. We may also use your information to send you promotional offers or other marketing materials.
Disclosure of Information We may share your personal information with third-party service providers who assist us in providing our Services. We may also share your information with law enforcement or other government agencies as required by law.
Security of Information We use industry-standard measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the security of your information.
Your Choices You may opt out of receiving marketing materials from us by contacting us at [insert contact information]. You may also request to access, correct, or delete your personal information by contacting us at [insert contact information].

Safety Information

Food Safety We take food safety very seriously and adhere to strict standards for handling, storing, and delivering food. Our products are sourced from reputable suppliers and undergo quality inspections before they are offered for sale. We also take measures to maintain the proper temperature and sanitation of our facilities and delivery vehicles.
Delivery Safety We strive to ensure the safety of our delivery personnel and customers. Our delivery personnel are trained in safe driving practices and adhere to traffic laws and regulations. We also use GPS tracking and other technologies to monitor the safety and location of our delivery vehicles. For the safety of our customers, we recommend that you avoid physical contact with our delivery personnel and follow social distancing guidelines.
Personal Safety We take measures to protect the personal safety of our customers and employees. We follow applicable laws and regulations related to privacy and security, and we monitor our systems for any unauthorized access or use. If you have concerns about your personal safety, please contact us immediately at [insert contact information].
User Conduct We expect all users of our Services to behave in a responsible and respectful manner. You agree not to use our Services for any illegal or harmful purposes, or in a way that violates the rights of others or our policies. We reserve the right to terminate or suspend your access to our Services if you violate these terms or engage in any harmful or disruptive behavior.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments

Wholesale Inquiries

We offer wholesale purchasing options for businesses interested in buying our products in bulk. Our wholesale program is designed to provide businesses with high-quality products at competitive prices.

Eligibility To be eligible for our wholesale program, you must be a business with a valid tax ID or reseller permit. We do not offer wholesale pricing to individuals or consumers.
Products Our wholesale program offers a wide range of products, including fresh produce, dairy, meat, pantry items, and more. We offer a variety of sizes and packaging options to meet the needs of your business.
Pricing and Minimum Orders Our wholesale pricing is competitive and based on the quantity and frequency of your orders. We require a minimum order of £500 for wholesale purchases, and we offer discounts for larger orders.
Ordering and Delivery To place a wholesale order, please contact us at [insert contact information]. We will provide you with a quote based on your needs and schedule a delivery time. We offer delivery services to certain areas, and delivery fees may apply.
Returns and Refunds We take pride in the quality of our products, but if you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will evaluate the issue and determine if a return or refund is warranted. Returns and refunds are subject to our policies and may be limited in certain circumstances.
Contact Us If you have any questions or would like to inquire about our wholesale program, please contact us at [insert contact information]. We look forward to working with you!