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Shipping & Returns

Shipping Policy

We offer delivery services to certain areas within the Isle of Man. Our shipping policy is designed to provide you with a convenient and reliable way to receive your groceries.

  1. Delivery Zones and Times We deliver to certain areas within the Isle of Man, and our delivery times vary by location. We offer next-day delivery in some areas and same-day delivery in others. Please check our website or contact us for information about delivery zones and times in your area.

  2. Shipping Costs We charge a flat rate of £5.00 per delivery for all orders, regardless of size or weight. This rate applies to all delivery zones within the Isle of Man that we serve.

  3. Order Processing and Shipping We process orders as soon as possible, and our shipping times vary based on delivery zones and product availability. We will notify you if any items are out of stock or if there are any delays in processing your order. We reserve the right to cancel or modify your order if necessary.

  4. Delivery and Receipt of Goods We use trusted shipping partners to deliver your groceries, and we require a signature upon receipt of goods. If you are not available to receive your delivery, please provide us with instructions for leaving the delivery in a safe location or with a neighbor. We are not responsible for any loss or damage that occurs after delivery of your groceries.

  5. Returns and Refunds We take pride in the quality of our products, but if you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will evaluate the issue and determine if a return or refund is warranted. Returns and refunds are subject to our policies and may be limited in certain circumstances.

  6. Contact Us If you have any questions or concerns about our shipping policy, please contact us at [insert contact information]. We strive to provide you with the best possible service and will work with you to resolve any issues.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from our online grocery store. If you have any concerns about the products you receive, please contact us as soon as possible to arrange for a return or exchange.

  1. Eligibility To be eligible for a return or exchange, you must have purchased the product from our online grocery store and have a valid reason for the return or exchange.

  2. Reasons for Returns or Exchanges Valid reasons for returns or exchanges include:

  • Damaged or defective products

  • Incorrect items or quantities

  • Expired products

  • Unopened and unused products that are within their expiry date (for non-perishable items only)

  1. Process for Returns or Exchanges To request a return or exchange, please contact us within 24 hours of receiving your order. We may ask for photos or other evidence of the issue to help us evaluate your request. Once we have reviewed your request, we will provide instructions for returning the product or exchanging it for a new one.

  2. Refunds or Exchanges If your return or exchange is approved, we will process your refund or exchange as soon as possible. Refunds will be issued to the original payment method used for the purchase. Exchanges will be shipped as soon as possible, and any additional shipping costs may apply.

  3. Perishable Items Perishable items, such as fresh produce and dairy, are not eligible for returns or exchanges. If you receive a perishable item that is damaged or defective, please contact us as soon as possible and provide photos or other evidence of the issue. We will evaluate your request and determine the appropriate resolution.

  4. Contact Us If you have any questions or concerns about our Return and Exchange Policy, please contact us at [insert contact information]. We are committed to providing you with the best possible service and will work with you to resolve any issues.

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